What to do before sending computer for repair?
You may wanna send your computer for repair when it is still under warranty the day you found its running slow or just not perform as good as it were. Then what should you do before sending it for repair? Just do nothing and packed then send? I don't think that's the secure way to protect person sensitive data. it is better to check the following items before you send the device for repair:
- Backup personal files to external hard drive/USB.
- Log out Microsoft, Chrome, or other apps requiring login accounts and clean history.
- Uninstall paid programs and apps or your personal favorite ones.
- Erase the hard drive and clean install Windows, or erase free space on the hard drive.
If you don't have much data to backup, do remember to empty recycle bin and erase free space with data sanitation software, that's the minimum requirement to secure your person data. We'll explain each option in details below.
1. Backup data.
A: Prepare an external storage device: external hard drive, external SSD, USB flash drive, SD card and reader, etc., anything with sufficient storage to store data on the hard drive.
B: plug in the media and create a new folder to category files, maybe some sub-folders for different types of data.
C: Open Windows Files Explorer and locate the file you want to backup, you can drag the source window to the left and the target window to the right, Windows will then divide the screen into two parts. (In Windows 7 and above OS, you can use the drag to divide function). You can also use Windows + F to find the specific file with the according keywords. (Windows 7 features. In Windows 10 Windows + F means feedback instead of Find).
D: Use Ctrl+C and Ctrl+V to copy and paste files, or just drag and drop to move files. Ctrl + A, drag and drop is what I always do to move files and folders. Remove the external storage when you backup all things.
2. Log out online accounts and clean history
Online accounts maybe in Microsoft One drive, outlook, Chrome, gmail, firefox or other browsers and Apps. Log them out and clean browse history in browsers.
A: Log out OneDrive in Windows 10: right-click on the OneDrive icon and click Settings, and click the Account tab, click Unlink OneDrive button. When the Welcome window popup, it means you're successfully logged out. And open file explorer, click the OneDrive folder, you can see there're many files here, select them all, backup them or shift + delete to delete them.
B: Sign out Chrome and clean history: Open Chrome and click your name on the up right corner, click Sign out; And now press Ctrl + H to open history page > click Clear all browsing data, or just press Ctrl+Shift+Delete to open the window clear all browsing data; select the beginning of time in the obliterate the following items from: line and check empty the cache box and others > and then Clear browsing data.
3. Uninstall programs
Let's try the easiest way to uninstall programs without any other third party software.
A: Click Start button and choose Control Panel (Window 7), or just type control panel in Cortana (Windows 10).
B: Click Uninstall a program under the Programs title.
C: Click a program and click Uninstall from the right-click menu or from the title bar, when it popup a dialog says: Are you sure to you want to uninstall programname? Yes and repeat this step on other programs.
4. Erase the hard drive.
We now have two options to make the hard drive clean: Erase free space and Erase disk; Erase free space will erase the deleted space, unused space and free space at the same time, no bootable media is needed, system will not be affected either; Erase disk, however, would require a bootable CD/DVD/USB and system will be erased too, so if you have a Windows 10 setup disc, you can try this method, but if you don't have such disc and would like to reinstall Windows 10, you can check this guide: