What are your customer support hours of operation?
ByebyeData Eraser provides 24x7 email support on all 365 days of the year and different edition of reply time may vary:
Free Edition: response time will be less than 48 hours.
Pro Edition: (Pro for Home Edition and Pro for Business Edition) Reply in 24 hours.
Admin Edition: Reply in 12 hours and free remote assistance (TeamViewer) if needed.
The online contact form is available or you can directly send us email to firstname.lastname@example.org
While your question is not listed on the faq page, it’s recommended to attach product screenshot or together disk management screenshot if the items you’re about to erase are complicated to explain.