Pre and After Sales questions

We have listed some pre-sale and after-sale questions here in this page, on left of which we put pre-sales questions, and on the right side we listed after-sales questions. If you questions are not on the list, you can just send emails to us @sales.


ByebyeData Eraser is programmed to erase data and make disk clean. It allows you to erase disks, drives, free space, files and folders completely. Also you can create bootable media (CD/DVD/USB) to erase Windows system if you want to get rid of old hard drives and don't want to left traces of sensitive data.

The following Windows system (32-bit and 64-bit):

  1. Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10.
  2. Windows Server 2003, Windows Server 2008, Windows Server 2008, Windows Server 2012 and Windows Server 2016.

We offer discounts to Educational institutions purchasing Pro and Admin licenses. For further information, please contact us.

No, we don't have, but you can download the Free Edition on your home pc or laptop to have a try. They paid edition doesn't have much in difference from the Free Edition.

You can go the Store page, and click buy now on your demanded edition. We accept all major credit cards and PayPal.

If you find no solutions here, please contact our support team for more information.


We have our refund policy here.

We listed all the differences between editions, click here to read more.

Thank you very much for purchasing our software, we use Mycommerce, a service from Digital River.

No, there is no CD delivery, sorry, but you can create one when running the software. Click Bootable media to make ByebyeData Eraser bootable.

please check here to upgrade ByebyeData Eraser.

Or you can just Run the program and click Upgrade, like the screenshot below:


Sorry, no, you cannot, once you confirmed the erase list, files in the list cannot be recovery. So when you see the confirmation message, please slow down and recheck the list.

Download the program and extract the package, you can see the exe file, double click on it and follow the guide to install.