1. Make sure disks are detectable
ByebyeData Eraser Supports:
- Windows FAT/exFAT/NTFS.
- Apple's HFS+.
- Linux Ext2/Ext3/Ext4.
- Unix UFS file systems.
click here to read more.
So please make sure the disks/drives connected to the server are detectable. If the system's disk controller or Server Disk management tool is not able to detect the hard drives, ByebyeData Eraser will not be able to load them either.
Pay attention to the hardware's technical limitations while some disk controllers might have maximum amount of connected hard drives. If the server you’re using had reached the limited number, ByebyeData Eraser will not be able to detect more hard drives in the controller.
2. Be careful before remove
Read the manufacturer's documentation before removing!
Some hard drives may not function well when they’re removed from original system and then connected to a new and different system, they may have a special custom firmware that makes the drives usable only with the previously installed system (disk controller and/or array).
Besides, if the server or the storage system has multiple power sources or modules, make sure that all of them are connected and operational.
3. Up-to-date firmware
Up-to-date disk controller firmware of the server system is recommended before erasing.
Newer version firmware will usually fix possible bugs and increase compatibility with newer hardware, while old ones might prevent the controller from working with the certain type or sized hard drives.
4. Dismantle RAID
It is recommended that the RAID controller's active RAID build is manually dismantled before ByebyeData Eraser starts. We have a guide page on how to dismantle RAID here. This should be done especially in cases where the physical drives are not detected properly by ByebyeData Eraser (only logical RAID volumes are shown or the amount of connected hard drives is wrong).
After dismantling the RAID build, please check again that no automatic RAID building options are set on.
5. Run 32-bit or 64-bit correctly.
It is important that the correct ByebyeData Eraser image is used! (32-bit or 64-bit)
Make sure that ByebyeData Eraser Admin Edition (supports Server OS) is used. Also, make sure that ByebyeData Eraser ISO image is configured to the according server OS. A 64-bit image is recommended to be used by default with servers that have the high amount of drives and more than 4 gigabytes of RAM memory.
If the 64-bit image fails, try the 32-bit version from ByebyeData Eraser download package.
If all the steps above fail please contact ByebyeData Eraser's Technical Support team by firstname.lastname@example.org
Make sure that the following information is included:
- Hardware information: computer model, disk controller model, disk model, etc.
- Detailed description of the issue
- Screenshot of Windows Disk management.
- ByebyeData Eraser order information.